Padel Club Operations Manager

4 weeks ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

Job Title: Assistant Manager

Job Summary:

We are seeking an experienced and motivated Assistant Manager to join our team at the Paddle Club. As a key member of our management team, you will play a vital role in ensuring the smooth and efficient operation of the club.

Key Responsibilities:

  • Assist in the overall management of the Paddle Club, ensuring excellent customer service and a welcoming environment for all members.
  • Support the General Manager in driving membership sales and retention through effective engagement initiatives.
  • Coordinate and manage events, tournaments, and coaching sessions, ensuring they are well-organised and successful.
  • Oversee the maintenance and cleanliness of the facilities, ensuring a safe and healthy environment for all members.
  • Handle member inquiries, complaints, and feedback, resolving issues promptly and professionally.
  • Supervise and train club staff, fostering a positive and productive working environment.
  • Assist in the development and implementation of marketing strategies to promote the club and attract new members.
  • Monitor and report on club performance, providing insights and suggestions for continuous improvement.

Requirements:

  • 2+ years' experience in a team leader, supervisory or management role.
  • Ideal experience in LTA.
  • Must have a passion for Padel, Racket Sports and all things health and fitness.
  • Full availability to work evenings, weekends, and holidays.
  • Excellent written, oral communication, and organizational skills.
  • Proven attention to detail.
  • Proficient in problem solving and able to work proactively within a team environment to meet established corporate goals and sales objectives.
  • Ability to lead and motivate team.
  • Desire for career growth within the company.

Additional Information:

  • Think without limits - Think fast, fearlessly, and take the team with you.
  • Own it and back yourself - Own the basics, own your role, and own the results.
  • Be relevant - Relevant to our people, our partners, and the planet.

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