Helpdesk Support Specialist

14 hours ago


Bordon, Hampshire, United Kingdom 4Recruitment Services Full time
Job Title: Helpdesk Admin

Job Type: Temporary, potential to go permanent

Location: Hampshire, GU35

Pay Rate: £12.00ph PAYE or £15.00ph via Umbrella

Job Summary

We are seeking a skilled Helpdesk Admin to join our team on a temporary basis, with the potential to become permanent. As a Helpdesk Admin, you will be responsible for providing excellent customer service and technical support to our clients.

Key Responsibilities
  • Work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the business, specialist services, etc.
  • Liaise with clients around contracts, quotes, service delivery, and queries.
  • Represent the Operations and Key Accounts teams in relation to admin and other issues as necessary.
  • Update internal and external databases and accurately record all job-related information on the appropriate IT systems (SAFE/Masternaut, etc.).
  • Assist with visits in the SAFE system and ensure accuracy in their input and closure.
  • Create and manage contract reports and supporting contract documentation.
  • Provide management information and reporting data.
  • Assist in the preparation for client meetings.
  • Deal with communications in a professional and prompt manner.
  • Ensure full audit trails are maintained and evidenced where required.
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work well under pressure. You will also need to be proficient in using IT systems and have a strong attention to detail.

We are looking for someone who is proactive, organized, and able to work independently. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.



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