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Helpdesk Operations Coordinator
2 months ago
Job Title: Helpdesk Admin
Job Type: Temporary, potential to go permanent
Location: Hampshire, GU35
Job Type: On-going temporary role
Salary: £12.00ph PAYE or £15.00ph via UMBRELLA
Job Summary:
We are seeking a highly skilled and experienced Helpdesk Admin to join our team at 4Recruitment Services. As a Helpdesk Admin, you will be responsible for providing exceptional customer support and technical assistance to our clients and internal teams.
Key Responsibilities:
- Provide technical support and assistance to clients and internal teams via phone, email, and other communication channels.
- Work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the business, specialist services, and other issues.
- Liaise with clients around contracts, quotes, service delivery, and queries.
- Represent the Operations and Key Accounts teams in relation to admin and other issues as necessary.
- Update internal and external databases and accurately record all job-related information on the appropriate IT systems.
- Assist with visits in the SAFE system and ensure accuracy in their input and closure.
- Create and manage contract reports and supporting contract documentation.
- Provide management information and reporting data.
- Assist in the preparation for client meetings.
- Deal with communications in a professional and prompt manner.
- Ensure full audit trails are maintained and evidenced where required.
- Ensure and improve the quality of service through close working with operational colleagues.
- Follow Group and company policies and procedures, at all times.
Requirements:
- High school diploma or equivalent required.
- 2+ years of experience in a helpdesk or customer support role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficient in using IT systems and software.
Working Hours:
This role will be contracted to work Monday to Friday during the months of May to September and Monday to Sunday during October to April.
Seasonal Work:
You may be required to work weekends and over holiday periods due to the seasonality of the role (these will be done on a rota basis).
Equal Opportunities Employer:
4Recruitment Services is an equal opportunities employer.
