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Service Excellence Advisor
2 months ago
Are you skilled in delivering exceptional customer support and possess solid administrative capabilities? Would you like to contribute to a company dedicated to creating a sustainable future?
Joining SUEZ means more than just starting a new position. Your contributions will play a vital role in providing innovative and eco-friendly solutions for water and waste management. You will have the opportunity to help safeguard and rejuvenate our planet's natural resources for generations to come. This is a career filled with excitement, opportunities, and both professional and personal growth.
Position Overview:
Location: Morden Salary: £29,386.99 per annum Working Hours: 40 hours per week, Monday to Friday, 8.30 am to 5.00 pm Additional Benefits from SUEZ Note: This position is referred to internally as Customer Relations OfficerKey Responsibilities:
As a Customer Service Advisor, you will assist the Regional Customer Hub in delivering outstanding service to our existing clientele.
Your role will include onboarding new clients and serving as the primary point of contact via phone and email, addressing general inquiries, resolving issues, and conducting account reviews as necessary.
Our goal is to ensure the best possible experience for all customers, keeping them informed, engaged, and fostering proactive relationships.
Qualifications:
Prior administrative experience, with the ability to foster positive customer relationships while managing expectations Promptly resolving customer issues while actively promoting loyalty through account assessments and retaining current accounts A collaborative team player, capable of being flexible and supporting the team as neededAbout Us:
We appreciate our employees for their contributions by offering development opportunities, a wide range of benefits, and rewards that reflect their dedication. In a welcoming and supportive environment, you will be encouraged to grow and contribute to building a better future for everyone.
