Customer Service Representative

4 weeks ago


Morden, Greater London, United Kingdom Reed Full time
Customer Service Agent

Reed is seeking a dedicated Customer Service Agent to join their public sector team on a temporary basis for 6 months. This role is ideal for an individual with a strong background in customer service who is adept at handling inquiries and providing exceptional support to the public.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a courteous and professional manner.
  • Provide accurate information and assistance to customers, ensuring their queries are resolved promptly.
  • Maintain a high level of product and service knowledge to offer solutions and support.
  • Record details of customer interactions and transactions, tracking all inquiries and comments.
  • Collaborate with team members to ensure a consistent and high-quality service experience.
  • Handle and resolve customer complaints or escalate issues as necessary.
  • Meet personal and team targets for service efficiency and quality.
Requirements:
  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively both independently and as part of a team.
  • Strong problem-solving skills and the ability to think on your feet.
  • Familiarity with customer service software, databases, and tools.
  • Ability to handle stressful situations with patience and professionalism.
Benefits:
  • Opportunity to work within the public sector and contribute to the community.
  • Gain valuable experience in a supportive and dynamic environment.
  • Be part of a dedicated team committed to providing excellent public service.

To apply for the Customer Service Agent position, please submit your CV and a cover letter detailing your previous customer service experience and why you are interested in this temporary role.



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