Tenancy Management Coordinator

9 hours ago


Hemel Hempstead, Hertfordshire, United Kingdom Red Snapper Recruitment Limited Full time

Job Title: Tenancy Management & Enforcement Team Coordinator

Company: Red Snapper Recruitment Limited

At Red Snapper Recruitment Limited, we are committed to delivering exceptional recruitment services to our clients in the public safety, housing, and enterprise security sectors. We are seeking a highly skilled and motivated individual to join our team as a Tenancy Management & Enforcement Team Coordinator.

Key Responsibilities:

  • Support the team in delivering an effective and efficient tenancy management and enforcement service to Dacorum Council's tenants, adhering to the Council's and Housing Services standards, targets, and procedures.
  • Distribute incoming mail to the appropriate officers or departments accordingly.
  • Respond to enquiries and complaints from tenants, staff, and other customers, providing appropriate information and advice.
  • Arrange payments using ePCS as a purchasing card and process purchase orders and payment requisitions using associated systems.
  • Attend meetings associated with the service as required, taking accurate minutes and ensuring timely distribution, including for other teams across housing when required.
  • Support Tenancy Management and Enforcement Officers in carrying out key tenancy enforcement duties in line with relevant legislation, through collaborative working.
  • Maintain, install, and periodically test sound monitoring equipment.
  • Ensure tenancy records are accurate and comprehensively maintained and processed in line with GDPR legislation and the Council's data retention policy.
  • Support the Tenancy Management and Enforcement Team Leader and Lead Officers in respect of service delivery, key performance indicators, and targets.

Essential Requirements:

  • Good standard of general education, with qualifications at GCSE level A-C or equivalent in English and Mathematics.
  • High level of IT literacy, including Microsoft Office applications, and ability to learn new systems.
  • One year's experience working in a front-line customer-facing role.
  • One year's experience in housing management with a Local Authority Housing Department or Housing Association.
  • Available to work outside of normal office hours.
  • Satisfactory check with the Disclosure and Barring service.

Red Snapper Recruitment Limited is an equal opportunities employer and a member of the Red Snapper Group. We act as an employment agency (permanent) and as an employment business (temporary). If you have the relevant experience and skills, please submit your CV for consideration.



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