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Homeless Outreach Team Coordinator

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom Mind Hertfordshire Network Full time
About the Role

This is a challenging and rewarding opportunity to lead a team of Mental Health Outreach Workers in a pilot service working as a multi-disciplinary team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils.

The Complex Needs Housing Team Leader plays a significant role in the co-ordination and running of the Complex Needs Housing Service, which aims to improve the mental wellbeing of people experiencing mental ill health.

The objectives of the service are:

  • To improve the mental wellbeing of people experiencing mental ill health.
  • To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Hertfordshire Mind Network and other third sector and statutory providers.
  • To contribute to an improvement in individual mental wellbeing.
  • To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
  • To reduce the use of crisis services by people experiencing mental ill health with positive outcomes for the individual.
  • To provide an assertive outreach approach for clients who are in crisis and/or those that may have complex or multiple needs.
  • To work collaboratively within a multi-disciplinary team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.
Key Responsibilities
  • To receive and process referrals from the local district and borough Councils for those who have presented as homeless with a mental health need.
  • Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action.
  • Ensure a direct community service is in place which encourages, motivates and builds patients' self-esteem and confidence.
  • Ensure all person-centred risk assessments and support plans are completed as appropriate.
  • To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.
  • To work with partners both internal and external to ensure that vulnerable person's cases are monitored and risks evaluated.
  • Support clients to build their emotional resilience and crisis planning tools.
  • To work with HMN staff in other services in order to make onward referrals to other projects.
  • Support individuals to develop sustainable local social networks.
What We Offer
  • Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
  • An additional day of leave each year for your birthday following completion of probation period.
  • Ongoing training relevant to your role.
  • An Employee Assistance Programme.
  • Health cover (after 6 months employment). Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. No agencies please.