Tenancy Enforcement Officer

7 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Red Snapper Group Full time

Job Summary

We are seeking a highly skilled and experienced Tenancy Management Coordinator to join our team at the Red Snapper Group. As a key member of our Housing Services team, you will be responsible for supporting the delivery of tenancy management services, ensuring that these services are delivered within the Council's framework of quality standards, performance targets, budgetary control, and legislative requirements.

Main Responsibilities

  • Support the team to deliver an effective and efficient tenancy management and enforcement service to tenants, adhering to the Council's and Housing Services standards, targets, and procedures.
  • Ensure all incoming mail is distributed to the appropriate officers or departments accordingly.
  • Respond to enquiries and complaints from tenants, staff, and other customers, providing appropriate information and advice.
  • Arrange payments using electronic purchasing cards and process purchase orders and payment requisitions using associated systems.
  • Attend meetings associated with the service as required, taking accurate minutes, and ensuring these are distributed in a timely manner.
  • Support Tenancy Management and Enforcement Officers in carrying out key tenancy enforcement duties in line with relevant legislation, through collaborative working.
  • Maintain, install, and periodically test sound monitoring equipment.
  • Ensure tenancy records are accurate and comprehensively maintained and processed in line with GDPR legislation and the Council's data retention policy.
  • Support the Tenancy Management and Enforcement Team Leader and Lead Officers in respect of service delivery, key performance indicators, and targets.

Requirements

  • Good standard of general education, with qualifications at GCSE level A-C or equivalent in English and Mathematics.
  • High level of IT literacy, including the full range of Microsoft Office applications, and an ability to learn other new systems.
  • One year's experience working in a front-line customer-facing role.
  • One year's experience in housing management with a Local Authority Housing Department or Housing Association (desirable).
  • Available to work outside of normal office hours.
  • Satisfactory check with the Disclosure and Barring service.


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