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Frontline Support Assistant

2 months ago

Leamington Spa, Warwickshire, United Kingdom Warwick District Council Full time

Job Title: Casual Customer Services Assistant

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Services Assistant. As a key member of our front-of-house team, you will provide exceptional customer service and support to our visitors across our venues.

Key Responsibilities:

  • Deliver consistently high standards of customer service, ensuring a positive experience for all visitors.
  • Act as a gallery assistant, theatre steward, and engage with visitors to enliven our spaces, collections, performances, and events.
  • Support sales activities and provide information about our venues and events.
  • Work collaboratively with colleagues to ensure a seamless visitor experience.
  • Be flexible and adaptable, with a willingness to learn and take on new challenges.

Working with Us:

As a Casual Customer Services Assistant, you will be based on site at the Royal Pump Rooms, Royal Spa Centre, and Town Hall. You will be required to work a variety of shifts, including weekends, bank holidays, and evenings. We offer a competitive hourly rate and a range of benefits.

What We're Looking For:

  • A positive and approachable attitude, with a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and visitors.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.
  • A commitment to providing a high-quality visitor experience, with a focus on customer satisfaction.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact information].