Insurance Program Coordinator

7 days ago

London, Greater London, United Kingdom Swiss Re Full time

About the Role

This is an opportunity to join our operational team to support international insurance programs for our property line of business.

This role, based in the UK, has a key focus on service delivery, ensuring our clients have the appropriate level of support, acting as the point of contact for program implementation across the network of Swiss Re Corporate Solutions by working closely with many internal departments and external partners.

Main Responsibilities

  • Drive international program implementation activities and ensure quality, consistency, and first-class service delivery on all matters concerning the end-to-end process.
  • Coordinate pre-quote/pre-bind processes, service exceptions, issuance of endorsements between producing offices and our local offices and network partners.
  • Prepare timely processing instructions to the international program service unit, credit control, reinsurance, and local offices.
  • Supervise and report on operational program performance and address issues to ensure agreed service levels are maintained, taking vital actions where required by early identification of bottlenecks.
  • Enter and maintain up-to-date and accurate information in our tools and systems.
  • Develop a deep knowledge of processes, system touch-points, areas for potential defects, areas for future improvements, and become a subject-matter expert.

About You

We are seeking a passionate and highly motivated individual dedicated to delivering excellent service to our customers and brokers. The ideal candidate will possess the ability to work independently and proactively, demonstrating accountability for timely and accurate business processing, even during peak times. Adaptability to fast growth, change, and high demand is essential. Excellent interpersonal skills are crucial for building and maintaining effective working relationships in a multicultural environment.

Requirements

  • In-depth knowledge and experience in the administration and servicing of international insurance programs.
  • Property insurance knowledge and experience.
  • Strong analytical skills and attention to detail.
  • Proficient computer skills and experience with Microsoft Office.
  • Quality-focused, attentive to detail, and solution-oriented, with the ability to identify and report problems.

About Swiss Re Corporate Solutions

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and mid-sized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

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