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Multinational Insurance Program Coordinator

2 months ago

London, Greater London, United Kingdom AIG Full time
Unlock Your Potential in Multinational Insurance

As a key member of our Multinational reinsurance team, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment. Our team is dedicated to delivering exceptional service to our global clients, and we are seeking a talented individual to join our ranks.

About the Role

  • Responsibilities will include servicing reinsurance requirements for a portfolio of multinational gross line captive accounts.
  • You will partner with producing offices to provide technical expertise in structuring programs and tailor servicing solutions for our global clients.
  • Manage and maintain relationships with internal and external stakeholders, including producing and issuing offices, captive brokers, clients, and reinsurers.
  • Coordinate across functions in AIG's network to obtain accurate and relevant information on intercompany movements, issuance of local and NP policies, reconciliation issues, and remittance flows.
  • Participate in client meetings and conference calls.
  • Provide input into business growth and operational efficiency initiatives.
  • Gather and share post-mortem from previous year's portfolio experience and identify remediation across functions and E2E milestones.
  • Review program reinsurance for MN Captive Fronting Business against reinsurance documentation and customized program service requirements.
  • Onboard new and renewal accounts and ensure correct system and operational setup.
  • Act as a central point of contact for monitoring and execution of premium administration of assigned portfolio.
  • Resolve account-related queries from producing offices that are within scope or escalate to Multinational Client Executive.
  • Support efficient cash turnaround and ensure reinsurance premium settlements to captives/reinsurers in line with corporate record and contractual commitments.
  • Escalate assigned portfolio issues and identify resolution paths, communicating accordingly to all concerned parties related to captive premium cash flow.
  • Proactively raise operational risks in case of exception management or deviation.
  • Liaise with the Claims function to distribute program structure and ultimate reinsurer details.
  • Provide cadenced and consolidated reporting to internal and external stakeholders according to pre-agreed servicing terms.
  • Regularly monitor accounts to ensure custom service delivery solutions that support our clients' needs and commitments.
  • Prepare and respond to captive audits.

What We're Looking For

  • Some knowledge of reinsurance and client/broker engagement experience with multinational captive experience a distinct advantage.
  • Experience and clear understanding of a controlled master program's lifecycle.
  • Client focus with a proactive and constructive approach.
  • Strong written and verbal communication skills that can adapt across stakeholders, hierarchy, and cultures.
  • Excellent time management skills, with the ability to multi-task and prioritize.
  • Strong analytical and numerical ability.
  • Motivated learner and eager to progress in a fast-paced environment.
  • Excellent time management skills, with the ability to multi-task and prioritize.
  • Able to be proactive, consistently maintain high standards, and ensure accuracy to meet deadlines and key performance indicators.
  • Independent contributor as part of a team.
  • Result-oriented and ability to demonstrate successful problem-solving.
  • Strong knowledge of Microsoft Suite applications, particularly Excel, Outlook, and Teams.

About AIG

AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.