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Multinational Insurance Program Coordinator

1 month ago

London, Greater London, United Kingdom AIG Full time
Unlock Your Potential in Multinational Insurance

As a Multinational Insurance Program Coordinator at AIG, you will play a critical role in designing, implementing, and servicing bespoke multinational insurance solutions for our global customers. This is an exciting opportunity to grow your skills and experience as a valued member of our team.

Key Responsibilities:
  • Service all reinsurance-related requirements for a portfolio of multinational gross line captive accounts
  • Partner with producing offices to provide technical expertise in structuring programs and tailor servicing solutions for our global clients
  • Manage and maintain relationships with internal and external stakeholders, including producing and issuing offices, captive brokers, clients, and reinsurers
  • Coordinate across functions in AIG's network to obtain accurate and relevant information on intercompany movements, issuance of local and NP policies, reconciliation issues, and remittance flows
  • Participate in client meetings and conference calls
  • Provide input into business growth and operational efficiency initiatives
  • Gather, consolidate, and share post-mortem from previous year's portfolio experience and identify remediation across functions and E2E milestones
  • Review program reinsurance for MN captive fronting business against reinsurance documentation and customized program service requirements
  • Onboard new and renewal accounts and ensure correct system and operational setup
  • Central point of contact for monitoring and execution of premium administration of assigned portfolio
  • Resolve all account-related queries from producing offices that are within scope or escalate to multinational client executive
  • Support efficient cash turnaround and ensure reinsurance premium settlements to captives/reinsurers in line with corporate record and contractual commitments
  • Escalation point on assigned portfolio; identify resolution path, communicate accordingly to all concerned parties related to captive premium cashflow
  • Proactively raise operational risks in case of exception management or deviation
  • Liaise with the claims function, where required, to distribute program structure and ultimate reinsurer details
  • Provide cadenced and consolidated reporting to both internal and external stakeholders according to pre-agreed servicing terms
  • Regularly and thoroughly monitor all accounts to ensure custom service delivery solutions that support our clients' needs/commitments
  • Prepare and respond to all captive audits
Requirements:
  • Some knowledge of reinsurance and client/broker engagement experience with multinational captive experience a distinct advantage
  • Experience and clear understanding of a controlled master program's lifecycle
  • Client focus with a proactive and constructive approach
  • Strong written and verbal communication that can adapt across stakeholders, hierarchy, and cultures
  • Excellent time management skills, with the ability to multi-task and prioritize
  • Strong analytical and numerical ability
  • Motivated learner and eager to progress in a fast-paced environment
  • Excellent time management skills, with the ability to multi-task and prioritize
  • Able to be pro-active, consistently maintain high standards, and ensure accuracy to meet deadlines and key performance indicators
  • Independent contributor as part of a team
  • Result-oriented and ability to demonstrate successful problem-solving
  • Strong knowledge of Microsoft Suite applications, particularly Excel, Outlook, and Teams
Join a Culture of Belonging

AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.