Beauty Specialist

2 weeks ago

London, Greater London, United Kingdom Sephora Full time

About the Role:

We are seeking a skilled and passionate Beauty Specialist to join our team at Sephora. As a Fragrance Expert, you will be responsible for providing exceptional customer service and expert advice to clients, helping them find the right products to address their specific needs.

Key Responsibilities:

  • Customer Engagement: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized recommendations and advice, taking into consideration individual requests.
  • Product Knowledge: Stay up-to-date with the latest fragrance trends and products available at Sephora. Continuously expand your knowledge of new product launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
  • Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program.
  • Visual Merchandising: Support your store team with merchandising procedures, ensuring shelves are stocked with an appropriate quantity of products at all times. Participate in visual merchandising activities, including product displays and promotions.
  • Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of displays.
  • Team Collaboration: Collaborate with the store team to create a positive and inclusive work environment. Support your store team in explaining and demonstrating new products, trends, and any specific fragrance demonstrations or story-telling.
  • Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes.

Requirements:

  • You are a natural story-teller passionate about fragrance and delighting customers.
  • You have essential fragrance knowledge and in-store sales & services experience.
  • You have excellent communication and empathic skills.
  • You have the ability to be creative and innovative.
  • Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
  • Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
  • You speak English fluently (any other language would be a plus).
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.

About Sephora:

Sephora is a leading beauty retailer within the LVMH family, with a global reach and a commitment to innovation. We are united by a common goal - to reimagine the future of beauty. As a Beauty Specialist at Sephora, you will be part of a dynamic and inclusive team that values creativity, learning, and self-expression.

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