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Beauty Specialist
2 months ago
About the Role:
We are seeking a highly skilled and passionate Beauty Specialist to join our team at Sephora. As a Beauty Specialist, you will be responsible for providing exceptional customer service and expertise in the field of cosmetics.
Key Responsibilities:
- Customer Service: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized makeup recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look.
- Product Knowledge: Stay up-to-date with the latest makeup trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup brands, including Sephora's private label offerings.
- Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program.
- Visual Merchandising: Assist in maintaining an organized and visually appealing makeup section. Ensure shelves are stocked with an appropriate quantity of products at all times.
- Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld.
- Team Collaboration: Collaborate with the store team to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance.
Requirements:
- Proven experience as a makeup artist or beauty advisor, preferably in a retail/Customer Experience focused environment
- Extensive knowledge of makeup products, techniques, and industry trends
- Strong interpersonal and communication skills, with the ability to build rapport and connect with customers
- Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs
- Goal-oriented mindset and proven track record of meeting or exceeding sales targets
- Professional appearance with a passion for the beauty industry
- Ability to multitask, prioritize, and thrive in a fast-paced retail environment
About Sephora:
Sephora is a leading beauty retailer within the LVMH family, with a global presence and a commitment to innovation and excellence. We are united by a common goal - to reimagine the future of beauty. As a Beauty Specialist at Sephora, you will be part of a dynamic and inclusive team that values creativity, learning, and self-expression.