Customer Service Export Coordinator

4 weeks ago


Redditch, Worcestershire, United Kingdom Sika Full time
About the Role

We are seeking a highly skilled Customer Service Export Administrator to join our Customer Services team at Sika. This role will be responsible for ensuring the smooth processing of export orders, providing exceptional customer service, and working closely with the rest of the CS team, Sales, Operations, Hauliers, and the supply chain to deliver a high level of service.

Key Responsibilities
  1. Process export orders accurately and efficiently, ensuring all necessary documentation is completed and despatched on time.
  2. Manage customer expectations and resolve queries in a proactive and professional manner via telephone and email.
  3. Work closely with the Customer Services Supervisor and other team members to ensure seamless communication and collaboration.
  4. Ensure all procedures are followed when processing export transactions, minimizing the risk of error and subsequent loss of revenue.
  5. Develop and maintain a sound understanding of export documentation and international trade customs.
What We're Looking For

We are looking for a team player with a minimum of 2 years' experience in customer service export, preferably in a fast-paced environment. The successful candidate will have excellent communication skills, attention to detail, and the ability to multitask. Experience of SAP is desirable but not essential.

What We Offer

We offer a competitive salary, a range of benefits, and opportunities for professional and personal development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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