Reservations Coordinator

We are seeking a highly motivated and detail-oriented Reservations Agent to join our team at The Newt in Somerset. As a key member of our hotel and visitor attraction team, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a personalized experience for each visitor.

• Provide Exceptional Customer Service: Respond to guest inquiries, resolve issues, and ensure a positive experience for all visitors.
• Manage Reservations: Accurately record and manage guest reservations, ensuring seamless communication and coordination with other departments.
• Proactively Assist Guests: Anticipate and meet the needs of our guests, providing proactive support and ensuring their expectations are met.
• Collaborate with Colleagues: Work closely with other departments to ensure a cohesive and efficient operation, providing support and assistance as needed.
• Maintain Accurate Records: Ensure all guest information and reservation details are accurately recorded and stored securely.

• A Positive Work Environment: Join a dynamic and supportive team that values collaboration and innovation.
• Opportunities for Growth and Development: Develop your skills and knowledge in a fast-paced and ever-changing environment.
• Competitive Benefits Package: Enjoy a comprehensive benefits package, including a competitive salary, comprehensive training, and opportunities for career advancement.
• Recognition and Rewards: Be recognized and rewarded for your hard work and contributions to the team.