Job Title: Reservations Coordinator

Job Summary:

We are seeking a highly motivated and organized Reservations Coordinator to join our team at The Newt in Somerset. As a key member of our reservations team, you will be responsible for ensuring that all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately and in a timely manner.

Key Responsibilities:

• Guest Service: Provide exceptional customer service to guests, responding to their enquiries and resolving any issues in a professional and courteous manner.
• Reservations Management: Manage and coordinate all reservations, ensuring that all guest needs are met and that the hotel is fully booked.
• Communication: Communicate effectively with guests, colleagues and other departments to ensure seamless service delivery.
• Administrative Tasks: Perform administrative tasks such as data entry, reporting and filing.
• Teamwork: Work collaboratively with the reservations team to achieve sales targets and provide excellent customer service.

Requirements:

• Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues and other departments.
• Organizational Skills: Highly organized and able to prioritize tasks effectively.
• Attention to Detail: Attention to detail and ability to maintain accurate records.
• Teamwork: Ability to work collaboratively as part of a team.

What We Offer:

• Competitive Salary: A competitive salary and benefits package.
• Opportunities for Growth: Opportunities for career growth and development.
• Collaborative Team Environment: A collaborative and supportive team environment.
• Excellent Benefits: Excellent benefits package including health insurance, retirement plan and paid time off.