About The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, our essence remains tangible, with our teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

Job Summary

We are seeking a skilled and personable Reservations Coordinator to join our Reservations Team. As the first point of contact for most guests, you will be responsible for ensuring a seamless and personalized experience for our visitors. This role involves working as part of a team to respond to enquiries, manage bookings, and provide exceptional customer service.

Key Responsibilities

• Respond to Enquiries
• Manage Bookings
• Provide Exceptional Customer Service
• Work Collaboratively with the Reservations Team
• Contribute to the Development of the Reservations Department

What We Offer

• A Positive and Supportive Work Environment
• Opportunities for Professional Development and Growth
• A Competitive Salary and Benefits Package
• A Complimentary Meal Whilst on Shift
• Access to Our Gym and Wellbeing Classes
• Complimentary Access to Our Spa and Swimming Pool
• 30% Discount on Hotel Stays and Restaurant Meals
• Exclusive Perks and Discounts

Requirements

• Excellent Communication and Interpersonal Skills
• Ability to Work in a Fast-Paced Environment
• Strong Attention to Detail
• Ability to Work Collaboratively as Part of a Team
• Previous Experience in a Customer-Facing Role