Front Office Supervisor

4 weeks ago

North West London, United Kingdom The Landmark Hotel London Ltd Full time
About the Role

We are seeking a highly skilled and motivated Front Office Supervisor to join our team at The Landmark Hotel London Ltd. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Exercise empowerment in handling guest complaints and taking corrective action.
  • Make room assignments for incoming guests using advance reservations requests and personal empowerment.
  • Increase hotel revenue by up-selling room categories in accordance with set targets and daily availability.
  • Supervise Front Office Clerks in their work, ensuring maximum performance and good time keeping.
  • Be responsible for cash floats and reporting shortages/overages to the Front Office Manager.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Salary: £26, service charge
  • Pension with company contributions
  • 50% discount in all our restaurants and Spa treatments across our properties
  • Team member and Friends & Family rates across our properties
  • Complimentary stay after passing probation
  • Extensive discounts on our benefits platform
  • Access to private medical insurance
  • Interest free season ticket loan
  • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
  • Support through development plans, apprenticeships and world-class management development programmes
  • Bike to work scheme
  • Recommend a Friend incentive
  • Uniforms provided and laundered complimentary
  • Free meals on duty
  • Opportunity to join our taskforces to contribute to the business focuses, community and environment
  • Employee recognition schemes and Social Committee events
About Us

The Landmark Hotel London Ltd is a leading hotel in London, known for its exceptional service and commitment to excellence. We are proud to be a member of the Leading Hotels of the World and have been awarded 5 red stars and 2 rosettes. We are also Earth Check Bronze Certified 2024.

We are a dynamic and forward-thinking company, always looking for ways to improve and innovate. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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