Technical Support Specialist

1 week ago


Middlewich, Cheshire East, United Kingdom Connexa Technology Limited Full time
About the Role

Connexa Technology Limited is seeking a skilled 2nd Line Support Engineer to join their dynamic and forward-thinking team. As a key member of the technical support team, you will be responsible for resolving complex and escalated issues related to Microsoft 365 environments.

Key Responsibilities
  • Provide technical support to clients, both remotely and on-site as required.
  • Troubleshoot and resolve issues related to Microsoft 365, including email, SharePoint, OneDrive, and Teams.
  • Manage and maintain Windows Server environments, Active Directory, and Exchange.
  • Assist with the setup, configuration, and maintenance of client hardware and software.
  • Perform regular system updates and backups to ensure data integrity and security.
  • Collaborate with the 1st Line Support team to escalate and resolve more complex issues.
Requirements
  • Proven experience in a 2nd Line Support role within an MSP or similar environment.
  • Strong knowledge of Microsoft 365 administration and troubleshooting.
  • Proficiency in Windows Server, Active Directory, and Exchange management.
What We Offer
  • A competitive salary package with opportunities for professional development and career progression.
  • Continuous training and certification opportunities.
  • A comprehensive benefits package, including pension scheme and health insurance.
  • Flexible working arrangements.


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