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Office Coordinator

2 months ago

Reading, Reading, United Kingdom Complete Security Recruitment Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Office Administrator to join our team at Complete Security Recruitment Ltd. As an Office Administrator, you will play a crucial role in ensuring the smooth and effective running of our office.

Key Responsibilities
  • Organize and maintain accurate records of engineer job information, ensuring timely completion and adherence to set processes.
  • Communicate effectively with customers, engineers, and office staff regarding installation projects and service calls, providing exceptional customer service.
  • Maintain a comprehensive client database, ensuring all necessary information is accurately recorded and readily available.
  • Clear cancelled jobs and update database records as necessary.
  • Assist in the production of engineer routine maintenance lists and logs, tracking progress and reporting on results.
  • Support the Office Manager and Business Development Manager in installation planning and management of work in hand.
  • Respond to calls from engineers, customers, and colleagues, resolving issues and concerns in a timely and professional manner.
  • Conduct stock checks and place orders as required.
Requirements
  • Previous customer service or administrative experience, preferably in the fire and security sector.
  • Ability to learn new software and systems, with a high level of IT literacy.
  • Good general administrative background, with excellent communication and interpersonal skills.
  • Proactive and able to prioritize workloads, with a strong focus on customer service.
  • Excellent written and verbal communication skills, with the ability to explain situations clearly.
Benefits
  • Casual dress policy
  • Company events and social activities
  • Company pension scheme
  • Employee discount program
  • Free parking on site
Working Hours
  • 8 hour shift, Monday to Friday
Education and Experience
  • GCSE or equivalent (preferred)
  • Customer service experience: 1 year (preferred)
  • Administrative experience: 1 year (preferred)
Language and Certification
  • English language proficiency (preferred)
  • Driving license (preferred)
Location

Complete Security Recruitment Ltd, Reading