Technical Support Expert
1 week ago
Job Summary:
We are seeking a skilled Service Desk Analyst to join our team at Greenfield IT Recruitment. As a key member of our IT team, you will be responsible for providing technical support and resolving end-user technical requests.
Key Responsibilities:
- Resolve technical issues and provide support to end-users via phone, email, or in-person.
- Document and track incidents using our incident management process.
- Collaborate with internal teams to ensure seamless service operations.
- Develop and maintain knowledge base articles and documentation.
- Stay up-to-date with the latest technologies and trends in the industry.
Requirements:
- 2+ years of experience in desktop/technical support positions.
- Excellent customer interaction and communication skills.
- Knowledge of cloud technologies, Office 365, Windows 10, and VMware.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Apply Now:
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