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Service Desk Operations Specialist

2 months ago

Buckley, Flintshire, United Kingdom Greenfield IT Recruitment Full time
Job Overview

**Job Title:** Service Desk Analyst

**Job Type:** Full-time

**Location:** Onsite/Remote

**Salary:** £28k - £32k plus benefits

**Job Summary:**

We are seeking a highly skilled Service Desk Analyst to join our growing IT team at Greenfield IT Recruitment. As a Service Desk Analyst, you will be responsible for providing technical support and resolving end-user technical requests in a timely and efficient manner.

Key Responsibilities:

  • Provide first- and second-line technical support to end-users via phone, email, and in-person.
  • Resolve technical issues and incidents in a timely and efficient manner, minimizing impact on business operations.
  • Document and maintain accurate records of incidents, problems, and resolutions.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Stay up-to-date with the latest technology trends and advancements in the field.

Requirements:

  • 2+ years of experience in desktop/technical support positions.
  • Excellent customer interaction and communication skills.
  • Strong problem-solving and analytical skills.
  • Proficiency in Office 365 and Windows 10.
  • Knowledge of cloud technologies, VMware, and networking concepts is desirable.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Interested candidates should submit their resume and cover letter to us for consideration.