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Service Desk Operations Specialist

2 months ago

Buckley, Flintshire, United Kingdom Greenfield IT Recruitment Full time

Job Summary:

We are seeking a skilled Service Desk Analyst to join our team at Greenfield IT Recruitment. As a key member of our IT team, you will be responsible for providing technical support and resolving end-user technical requests.

Key Responsibilities:

  • Resolve technical issues and provide support to end-users via phone, email, or in-person.
  • Document and track incidents using our incident management process.
  • Collaborate with internal teams to ensure seamless service operations.
  • Develop and maintain knowledge base articles to improve customer experience.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • 2+ years of experience in desktop/technical support positions.
  • Excellent customer interaction and communication skills.
  • Proficiency in Office 365 and Windows 10.
  • Knowledge of cloud technologies, VMware, and networking concepts is a plus.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.