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Senior Test Centre Associate

2 months ago

London, Greater London, United Kingdom Reed in Partnership Full time

Job Summary

We are seeking a highly skilled and experienced Senior Test Centre Associate to join our team at Reed in Partnership. As a Senior Test Centre Associate, you will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times.

Key Responsibilities

  • Invigilation of exams and delivery of tests to participants

  • Supervision and management of Test Centre Associates

  • Delivery of site opening and/or closing procedures

  • Coaching and supporting Test Centre Associates

  • Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered

  • Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged

  • Providing management support to the Test Centre Manager as required

  • Handling and reporting incidents that could impact candidate testing in line with our incident management procedures

Requirements

  • Experience of leading or supervising a team

  • Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)

  • Significant demonstrable experience in providing high-quality customer service

  • Excellent attention to detail and accuracy

  • Flexible in working hours and days, including evenings and Saturday

Desirable Skills

  • Able to remain calm and deal with confrontational candidates in a professional manner

  • Excellent judgement and decision-making skills

  • Experience in working with diverse customer groups

  • Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities

About Us

Reed in Partnership is a leading provider of public services, delivering high-quality services to individuals and communities across the UK. We are committed to making a positive impact on people's lives and are seeking a talented and experienced individual to join our team.