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Senior Test Centre Associate

1 month ago

London, Greater London, United Kingdom Reed in Partnership Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Senior Test Centre Associate. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centres, providing exceptional customer service, and supporting our Test Centre Managers.

Key Responsibilities
  • Supervise and invigilate tests to ensure the integrity and compliance of each individual test
  • Deliver site opening and/or closing procedures to maintain a secure and efficient testing environment
  • Coach and support Test Centre Associates to ensure they have the necessary skills and knowledge to perform their roles effectively
  • Review test centre schedules to identify potential issues and develop solutions to ensure smooth operations
  • Notify the DVSA HR team of employee absences to facilitate alternative cover arrangements
  • Provide management support to Test Centre Managers as required
  • Handle and report incidents that could impact candidate testing in accordance with our incident management procedures
Requirements
  • Experience of leading or supervising a team, with a proven track record of delivering high-quality results
  • A full UK driving licence (although driving will not be required for all locations)
  • Significant demonstrable experience in providing high-quality customer service
  • Flexibility to work occasional evenings and Saturdays, with a willingness to adapt to changing circumstances
What We Offer

We offer a competitive salary, a comprehensive benefits package, and the opportunity to work in a dynamic and supportive team environment. As a Senior Test Centre Associate, you will have the chance to make a real difference in the lives of our candidates and contribute to the success of our programme.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture that values diversity and promotes equality of opportunity.