IT Assistance Specialist – Manufacturing Operations

4 weeks ago


North Burlingham, United Kingdom Johnson Controls Full time

Become a vital part of our team at Johnson Controls as an IT Support Specialist, ensuring the smooth operation of our office, production, and logistics departments.

Key Responsibilities:

  • Provision equipment for new employees based on weekly status assessments.
  • Install and deliver continuous support for hardware, including desktops, laptops, servers, tablets, mobile devices, printers, and specialized technology.
  • Oversee the PC lifecycle management process.
  • Address Identity and Access Management requests.
  • Troubleshoot end-user issues and requests via Deskside Service Now Ticket Handling.
  • Guarantee compliance with IT security protocols.
  • Uphold end-user system security measures.
  • Communicate updates and information to users effectively.
  • Assist with Enterprise and Business Unit initiatives.

Qualifications:

  • Proven experience in desktop IT support roles.
  • Familiarity with Windows operating systems and the Office 365 suite.
  • Basic understanding of networking principles.
  • Ability to convey technical information clearly.
  • Build and maintain trust with clients.
  • Participate in special projects for professional development.

Preferred Qualifications:

  • Relevant degree in Computer Science, Engineering, or a related field.
  • Knowledge of Windows subsystems and Service Now.
  • Experience with iOS, Android, Intune, Proxy systems, VPN, and Cloud technologies.

About Johnson Controls:

At Johnson Controls, you will engage in exciting projects that shape today's market. We prioritize diversity and inclusion, fostering an environment of open collaboration and results-driven teamwork.


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