IT Assistance Specialist – Manufacturing Operations
4 weeks ago
Become a vital part of our team at Johnson Controls as an IT Support Specialist, ensuring the smooth operation of our office, production, and logistics departments.
Key Responsibilities:
- Provision equipment for new employees based on weekly status assessments.
- Install and deliver continuous support for hardware, including desktops, laptops, servers, tablets, mobile devices, printers, and specialized technology.
- Oversee the PC lifecycle management process.
- Address Identity and Access Management requests.
- Troubleshoot end-user issues and requests via Deskside Service Now Ticket Handling.
- Guarantee compliance with IT security protocols.
- Uphold end-user system security measures.
- Communicate updates and information to users effectively.
- Assist with Enterprise and Business Unit initiatives.
Qualifications:
- Proven experience in desktop IT support roles.
- Familiarity with Windows operating systems and the Office 365 suite.
- Basic understanding of networking principles.
- Ability to convey technical information clearly.
- Build and maintain trust with clients.
- Participate in special projects for professional development.
Preferred Qualifications:
- Relevant degree in Computer Science, Engineering, or a related field.
- Knowledge of Windows subsystems and Service Now.
- Experience with iOS, Android, Intune, Proxy systems, VPN, and Cloud technologies.
About Johnson Controls:
At Johnson Controls, you will engage in exciting projects that shape today's market. We prioritize diversity and inclusion, fostering an environment of open collaboration and results-driven teamwork.
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