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Customer Service Researcher

2 months ago

Ellesmere Port, Cheshire, United Kingdom Search Full time
Customer Service Researcher

We are seeking a skilled Customer Service Researcher to join our team at Search, a market leading company in Ellesmere Port. As a Customer Service Researcher, you will be responsible for building strong relationships with our business clients, gathering information on their upcoming projects and works, and updating our systems accordingly.

Main Responsibilities:
  • Establish and maintain regular contact with a portfolio of business clients
  • Engage in consultative conversations to gather information on upcoming projects and works
  • Build rapport with clients to develop relationships and gather additional information
  • Update our systems after every call with the information gathered
  • Manage time effectively, prioritizing tasks and meetings
  • Liaise with the wider team to share information and findings
  • Handle inbound enquiries and callbacks
  • Stay up-to-date with industry news, developments, and regulations
  • Ensure compliance with GDPR regulations
Benefits:
  • Opportunities for long-term career growth within the company
  • 34 days annual leave (increasing to 39 days with service)
  • Hybrid working arrangement (2 days at home, 3 days in the office)
  • Life assurance and private pension
  • Ongoing training and professional development

We are an equal opportunities recruiter and welcome applications from all suitably skilled or qualified applicants. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.