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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Learning Tree Full time
About the Role

We are seeking a highly skilled and organized Operations Assistant to join our team at Learning Tree. As a key member of our operations team, you will play a critical role in supporting our clients and Learning Consultants in delivering high-quality training and certification programs.

Key Responsibilities
  • Provide exceptional customer service and support to clients and Learning Consultants
  • Ensure the smooth operation of our training facilities and equipment
  • Troubleshoot technical issues and resolve problems efficiently
  • Collaborate with our service-managed office provider to resolve facility-related issues
  • Work closely with our Learning Consultants to ensure seamless delivery of training programs
Requirements
  • Experience in a public-facing role with a commitment to quality and customer service
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Organizational and problem-solving skills
  • Knowledge of Windows OS, MS Office, and online conferencing platforms
What We Offer
  • A competitive salary of £13,500 for 15 hours per week
  • A comprehensive benefits package, including pension, private health insurance, and group life insurance
  • Free Learning Tree courses for you and your family
  • Discounts and cashback on purchases from high street retailers
  • A fantastic employee recognition and milestone anniversary program
  • Employee Assistance Program and wellness hub
  • 23 days annual leave entitlement rising to 27 with service, plus bank holidays and 3 Company days over Christmas (pro rata for part-time)
About Learning Tree

Learning Tree is a leading provider of IT training and certification programs. We are committed to delivering high-quality solutions to our clients and building long-term relationships. Our team is passionate about helping others learn new skills and technologies, and we are proud of our reputation for excellence.