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Ambulance Service Coordinator
2 months ago
As a key member of the West Midlands Ambulance Service University NHS Trust team, you will play a vital role in ensuring the effective deployment of resources to meet contractual requirements. Your primary responsibility will be to coordinate the work of others, ensuring that patient movement is coordinated and that a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre to maximize the effective use of available resources.
Key Responsibilities:
- Operate communications and information systems to receive and make calls to/from patients, commissioners, healthcare professionals, and WMAS operational staff.
- Input details of bookings by telephone/fax/electronically from customer units/staff and transport enquiries from Healthcare Professionals and the general public applicable to the Trust Contracts.
- Ensure the effective deployment of resources to meet contractual requirements, coordinating the work of others as required.
- Make outbound calls to other professionals and the general public adhering to working practices and protocols.
- Support the achievement of agreed National and Trust standards of service.
- Report to first line management on the performance of operational staff in the delivery of the Service.
Requirements:
- High level of organizational skill.
- Ability to work effectively in a team environment.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Basic IT skills, including proficiency in Microsoft Office and ability to learn new software systems.
Working Conditions:
This role requires the ability to work in a fast-paced environment, with a high level of attention to detail and ability to prioritize tasks effectively. The successful candidate will be required to work a variety of shifts, including evenings and weekends, and may be required to work overtime as needed.
Training and Development:
The successful candidate will be required to attend training courses to maintain professional knowledge and keep up to date with changing procedures and protocols. Opportunities for career development and progression will be available to the right candidate.
