Sales Administrator

3 weeks ago


Liverpool, Liverpool, United Kingdom Yodel Full time
Job Overview

We are seeking a highly skilled Sales Administrator to join our Business Accounts team at Yodel. As a Sales Administrator, you will play a crucial role in ensuring consistent service performance for our clients and the wider Yodel business.

Key Responsibilities
  • Collaborate with Desk Based Account Managers to achieve sustainable delivery service and operational efficiencies for both clients and Yodel.
  • Provide exceptional customer service by addressing complaints, inquiries, or concerns promptly.
  • Manage parcel queries and escalations effectively.
  • Work with the Business Control Tower (BCT) to extract data at a client level and identify issues impacting delivery performance.
  • Communicate effectively with service centres to ensure timely handling of inquiries.
  • Produce daily/weekly KPI reports as required for relevant stakeholders.
  • Identify gaps in service performance or capabilities and document actions, escalating as necessary.
  • Support lead generation and new business activities for Desk Based Account Managers.
  • Liaise with other departments for smooth onboarding of clients.
  • Scope and validate new business leads.
  • Monitor new clients and keep all records up to date.
  • Gather and collate forecasts, including peak planning.
  • Perform general administrative duties to support the commercial department.
  • Ensure compliance of all activities in Salesforce.
Requirements
  • Experience in customer or client service or sales operations.
  • Knowledge of E-Commerce and online marketplace selling is desirable.
  • Experience in competitive environments and understanding of the UK parcel market is desirable.
  • Familiarity with the B2B sales cycle is desirable.
  • Strong communication and interpersonal skills.
  • Ability to prioritise, meet deadlines, and multitask.
  • Proficient in IT (Word, Excel, PowerPoint) and Salesforce or alternative CRM system.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented and customer service-focused.
  • Positive attitude and motivated to succeed.
What We Offer

At Yodel, we value our team members and are committed to fostering an inclusive and supportive work environment. We offer a competitive remuneration package, flexibility to work from home, business casual dress code, free personal & professional development courses, pension scheme, free parking, up to 25% discount on Very.co.uk, private medical insurance, 31 days holiday including bank holidays, partner discounts, access to Aviva Digi Care (healthcare support), on-site modern gym facilities, and dedicated wellness initiatives that support your wellbeing.

We are an equal opportunity employer and celebrate diversity. If you're passionate about delivering exceptional service and thrive in a collaborative setting, we'd love to hear from you.



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