Technical Systems Coordinator

3 weeks ago

London, Greater London, United Kingdom Equus Software Full time

Position Overview

Equus Software is a distinguished software development firm recognized for its global reach. Our mission is to empower Global 2000 clients in effectively managing their mobile workforce. We pride ourselves on our diverse team, which operates across various locations. We are currently looking for skilled professionals to enhance our team.

As a member of Equus Software, you will thrive in a vibrant atmosphere where collaboration and flexibility are essential. This role entails engaging with multiple stakeholders and overseeing IT operations to guarantee the seamless operation of our internal network infrastructure. If you possess a strong aptitude for troubleshooting and enjoy working in a team-oriented environment, this opportunity could be ideal for you.

Key Responsibilities

  • Facilitate communication between clients, business analysts, and developers
  • Oversee the help desk queue and manage task prioritization
  • Assist in the configuration of servers and applications
  • Support onboarding processes for new employees
  • Maintain an inventory of software, licenses, and hardware
  • Review and enhance Help Desk documentation
  • Monitor the internal network to ensure system uptime
  • Identify opportunities for improvement and automation within IT operations

Required Qualifications

  • 2-4 years of experience in IT network operations
  • Proficient in Windows 10 and Windows Server
  • Experience in help desk management
  • Excellent interpersonal and customer service abilities
  • Strong prioritization skills
  • Detail-oriented documentation capabilities
  • Familiarity with Confluence and Jira is advantageous

Why Join Equus Software?

Equus Software stands out as a leading provider of Global Mobility Software, delivering innovative solutions to clients worldwide. By joining our team, you will engage in a stimulating environment, gain access to extensive knowledge, and develop alongside our growing client base.

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