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Customer Service Specialist
2 months ago
Lids is a leading retailer of headwear and sportswear in North America, with a strong presence in the market for nearly 25 years. Our company is committed to providing high-quality products and exceptional customer service.
We are a dynamic and fast-paced organization that values innovation and customer satisfaction. Our team is passionate about delivering an exceptional shopping experience to our customers.
Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining a high level of product knowledge, and achieving sales goals.
Key Responsibilities- Customer Service
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Product Knowledge
- Develop and maintain a high level of product knowledge to effectively communicate with customers.
- Stay up-to-date on new products, promotions, and sales.
- Sales and Revenue
- Achieve sales goals and targets through effective sales techniques and customer engagement.
- Meet or exceed company sales targets and revenue goals.
- Store Maintenance
- Maintain a clean and organized store environment, including visual merchandising and store displays.
- Ensure that all store policies and procedures are followed.
- Education and Experience
- High school diploma or equivalent required.
- Previous retail sales experience preferred.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Ability to lift up to 50 pounds and stand for long periods.
Associates start at local minimum wage with up to 10% more based on experience. Exact compensation may vary based on skills, experience, and location.
