Current jobs related to Helpdesk Coordinator - Glasgow, Glasgow City - OCS

  • Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Facilities Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Facilities Helpdesk AdministratorWe are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities.Key...

  • Facilities Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Facilities Helpdesk AdministratorWe are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities.Key...

  • Facilities Helpdesk Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Facilities Helpdesk CoordinatorJob Summary:CBW Staffing Solutions is currently recruiting for a Facilities Helpdesk Coordinator to join our team. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and ensuring that all facilities-related activities are managed in a...

  • Facilities Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Facilities Helpdesk AdministratorWe are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional customer service, managing helpdesk inquiries, and ensuring the smooth operation of...

  • Facilities Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Facilities Helpdesk AdministratorWe are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional customer service, managing helpdesk inquiries, and ensuring the smooth operation of...

  • Facilities Helpdesk Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Facilities Helpdesk CoordinatorJob Summary:CBW Staffing Solutions is currently recruiting for a Facilities Helpdesk Coordinator to join our team. The successful candidate will be responsible for providing administrative support to the facilities function, ensuring all activities are managed in a professional manner.Key Responsibilities:Receive and...

  • Facilities Helpdesk Coordinator

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Facilities Helpdesk AdministratorWe are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities.Key...

  • Helpdesk Administrator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk AdministratorCBW Staffing Solutions is delighted to be working with a specialist engineering company based in Renfrewshire in the recruitment of helpdesk administrators. This is a National company with strong contracts and due to a National win of a new contract, they have several openings for helpdesk administrators.Key Responsibilities:Organise...

  • Helpdesk Administrator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk AdministratorCBW Staffing Solutions is delighted to be working with a specialist engineering company based in Renfrewshire in the recruitment of helpdesk administrators. This is a National company with strong contracts and due to a National win of a new contract, they have several openings for helpdesk administrators.Key Responsibilities:Organise...

  • Helpdesk Resource Coordinator Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom March Full time

    About MarchWe are March, the UK's leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner spans infrastructure, process, and digital services, leading to long-term partnerships with leading organisations across various sectors.Our clients include food and drink, utilities, and high-security industries such...

  • Helpdesk Resource Coordinator Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom March Full time

    About MarchWe are March, the UK's leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner spans infrastructure, process, and digital services, leading to long-term partnerships with leading organisations across various sectors.Our clients include food and drink, utilities, and high-security industries such...

  • Helpdesk Resource Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom March Careers Full time

    We are March, the UK's leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process, and digital services has led to long-term partnerships with leading organisations in everything from food and drink to high-security industries such as defence, aerospace, and nuclear.We are...

  • Facilities Management Coordinator

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Facilities Helpdesk CoordinatorWe are seeking a highly organized and detail-oriented Facilities Helpdesk Coordinator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities.Key...

  • Facilities Management Coordinator

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Facilities Helpdesk CoordinatorWe are seeking a highly organized and detail-oriented Facilities Helpdesk Coordinator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities.Key...

Helpdesk Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom OCS Full time
Job Title: Helpdesk Administrator

Job Reference: /JO/17-09/1304/10

Location: Glasgow

Hours per week: 5 days over 7, rotational shifts rota basis- 37.5 hours per week

About the Role

We are seeking an experienced Helpdesk Administrator to join our Technical Services team based in Glasgow. As a key member of our team, you will be responsible for coordinating and managing subcontractors, ensuring timely completion of jobs, and providing excellent customer service.

Key Responsibilities:
  • Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
  • Attend and take part in subcontractor performance meetings to discuss performance.
  • First point of contact for customers.
  • Raising jobs for reactive and corrective action work orders.
  • Closing off jobs for engineers where required.
  • Booking in reactive and PPMs with clients for sub-contractor.
  • Assisting with system closures.
  • Effective management of sub-contractors and obtaining updates.
  • Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
  • Providing weekly reports on jobs logged/completed / outstanding.
  • Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
  • Updating and recording statutory compliance documentation for all contracted buildings.
  • Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
  • Maintaining register of engineer overtime and holidays.
  • Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
  • Keep management system updated with service records and put them in the client portal once checked and actions are complete.
  • Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
  • Support in improving engineer documentation and escalate repeating performance issues to their line manager.
  • Liaise with all internal and external teams to provide excellent customer service.
  • Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically.
About You:
  • Applicants must have the right to work in the UK.
  • Experience in coordination or management of subcontractors.
  • Experience in working to deadlines and effective time management.
  • Knowledge and understanding of property-related issues.
  • Strong Customer service skills.
  • Proven Helpdesk experience.
  • Strong knowledge of Microsoft Office packages a high degree of efficiency needed.
  • Knowledge and understanding of property-related issues.
  • Knowledge of CAFM systems, ideally Concept Evolution and/or Maximo would be an advantage.
  • Methodical and procedure approach to problem-solving.
  • Patient approach to work and communication style.
  • Collaborative with stakeholders from different teams and organisations.
Benefits:
  • Wide range of retail discounts
  • Discounted gym membership
  • Join our Cycle to Work scheme
  • Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our events
  • Access to internal Mental Health First Aiders
  • Immediate access to "Opportunity" our internal Learning and Development platform
  • Required professional membership fees paid for