Deposit Box Custodian

4 weeks ago

London, Greater London, United Kingdom Selfridges Full time

Job Title: Deputy Chief Custodian

About the Role

The Deputy Chief Custodian is responsible for delivering exceptional customer service to all Safe Deposit customers and visitors by embodying the Selfridges values and ensuring a seamless and secure experience.

Key Responsibilities

  • Manage safe deposit box visits and ensure a smooth customer experience
  • Process new Safe Deposit Box contracts and maintain existing ones
  • Oversee safe deposit box contract queries and resolve issues promptly
  • Identify and meet customer needs, exceeding expectations whenever possible
  • Immerse in the Selfridges community and embody the company's values
  • Assist with the training and induction of new team members
  • Stay aware of additional services offered and provide them when relevant
  • Ensure adherence to processes and procedures, including till procedures and security protocols
  • Hold regular team briefings to update on service targets, promotions, and company news
  • Adhere to strict compliance policies and procedures to minimize risk

About You

  • You will have a good understanding of the Safe Deposit process and be knowledgeable about competitors' policies and services
  • You will possess strong customer service skills and prioritize customer satisfaction
  • You will be a proactive team member, collaborating with the wider team and building relationships quickly
  • You will be a great communicator, able to effectively communicate with customers, team members, and managers
  • You will be pacey, positive, and flexible, responsive to business needs and willing to take responsibility for your tasks
  • You will be committed to Selfridges, adopting the company's vision and values and being aware and proud of the Selfridges environment

This guide represents a summary of the role, and all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.

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