Quality Systems Manager

6 days ago


Halstead, Essex, United Kingdom FERRERO Full time
Job Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. 40,000 devoted employees who celebrate care and quality to craft a business, careers and brands we are proud of.

Diversity Statement:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Job Responsibilities
  • Develop, implement, and maintain our Food Safety and Quality (FSQ) management system, ensuring that our products meet the highest standards of excellence and compliance.
  • Define guidelines, procedures, and KPIs aligned with Group FSQ policies, ensuring their correct application, and measuring process efficacy.
  • Provide initial support to PFSQM for raw materials, packaging, and industrial processes, including managing non-conformities and deviation permits.
  • Develop training programs for plant internal auditors in collaboration with HR and ensure the implementation of Food Safety/GMP/PRP training across the plant.
  • Define rules for product traceability and oversee their implementation across Quality Assurance (QS) and Plant teams, conducting traceability simulations in coordination with QS, Plant, and Supply Chain teams.
  • Prepare and maintain all certifications related to quality, including Group certifications, client-specific certifications, and local authorities.
  • Plan and execute internal audits, manage follow-up actions for Group Quality and Plant audits, and monitor process indicators.
  • Centrally collect data on quality, certification, and management system matters, tracking KPIs and reporting progress on action plans to PFSQM, Plant Manager, Plant Team, and Central Directions.
  • Develop and maintain the Food Safety and Quality manual, plant procedures, and work instructions, and manage documentation related to plant food safety and quality.
  • Monitor external companies impacting the Plant FSQ system to ensure compliance with quality standards, such as pest control, cleaning, and calibration.
  • Develop and update HACCP plans using risk analysis methods and provide training to plant internal auditors on quality and food safety.
Requirements
  • Experience in food quality within an FMCG environment.
  • Expertise in food safety, food technology, and food chemical and microbiological analysis.
  • Strong knowledge of packaging analysis, statistical sampling and control principles in the food industry, pest control, and ISO certification schemes (ISO 9001, FSSC 22000, ISO).
  • Familiarity with private certification schemes and food legislation (GMP, HACCP).
  • An MSc in Quality Food or a related field is highly desirable.


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