Housing Benefit Officer
7 days ago
Job Summary
We are seeking a highly skilled and experienced Benefit Assessment Specialist to join our team at Hatched Recruitment Group. As a Benefit Assessment Specialist, you will play a critical role in ensuring that applications for housing benefit, council tax reduction, and other welfare assistance programs are processed and paid promptly and correctly.
Key Responsibilities
- Process and assess applications for housing benefit, council tax reduction, and other welfare assistance programs in accordance with legislation and procedures.
- Resolve customer enquiries and provide advice on welfare assistance and signpost customers to other agencies for help and support.
- Ensure that council tax account information is accurate and up-to-date, and resolve any discrepancies that may affect the financial award.
- Take action to recover overpayments of housing benefit, council tax reduction, and other welfare assistance programs in accordance with policies and procedures.
Requirements
- Proven experience in benefit assessment and administration.
- Strong knowledge of legislation and procedures related to housing benefit, council tax reduction, and other welfare assistance programs.
- Excellent communication and customer service skills.
- Ability to work accurately and efficiently in a fast-paced environment.
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