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Contract Benefit Officer

2 months ago

London, Greater London, United Kingdom CV-Library Full time

About the Role:

We are seeking a highly motivated and self-driven Benefit Income Officer to join our expanding team at CV-Library. This temporary role offers a competitive pay rate, excellent training, career development support, and 21 days of holiday.

Key Responsibilities:

  1. Collaborate with Income Recovery to identify residents needing support due to Welfare Reforms, focusing on a full range of welfare benefits to optimize residents' financial positions.
  2. Identify customers experiencing extreme financial hardship and provide advice on available support, including money advice, other welfare benefits, and alternative support methods.
  3. Verify Housing Benefit documents to ensure compliance with statutory requirements for rent payments.
  4. Liaise with services to deliver completed claims, support documents, change of circumstances notifications, and other related information as required.

Requirements:

  1. Extensive understanding of all relevant benefits legislation and Council Tax Support policy, principles, and procedures.
  2. Proven experience in Housing Benefit/Council Tax Benefit/Support assessment work.
  3. Ability to explain housing policies and benefit regulations to clients, handling stressful situations with tact, sensitivity, and confidence.

About us:

CV-Library is a leading job board and recruitment agency, providing a range of services to employers and job seekers. We are committed to delivering excellent customer service and supporting our clients in finding the right talent for their businesses.