Benefits Officer

1 month ago


London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full time
Job Title: Benefits Claims Officer

Job Summary:

We are seeking a highly skilled and motivated Benefits Claims Officer to join our team at the London Borough of Richmond upon Thames and London Borough of Wandsworth. As a Benefits Claims Officer, you will be responsible for assisting vulnerable residents with their claims for Housing Benefits and Council Tax Reduction.

About the Role:

You will be working closely with colleagues to provide excellent customer service and support to residents in their homes. You will need to be able to organise your own workload and visiting schedule to ensure that customers are seen within set performance targets. You will also be required to attend surgeries/advice days to provide advice and promote take-up of welfare benefits within the community.

Key Responsibilities:

  1. Assist residents with their claims for Housing Benefits and Council Tax Reduction
  2. Visit residents in their homes to provide support and guidance
  3. Organise and manage your own workload and visiting schedule
  4. Attend surgeries/advice days to provide advice and promote take-up of welfare benefits
  5. Work closely with colleagues to provide excellent customer service

Requirements:

  • Knowledge of Housing Benefits and Council Tax Reduction
  • Understanding of other Welfare Benefits
  • Outstanding customer service skills
  • Ability to work as a lone worker
  • Basic knowledge of and ability to use standard IT packages (Microsoft Office and Outlook)

What We Offer:

We offer a competitive salary, 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan. We are committed to making our recruitment practices as inclusive as possible for everyone and are proud to be a Disability Confident employer.


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