Benefits & Housing officer (Experienced)

4 weeks ago

London, Greater London, United Kingdom Tempex Recruitment Ltd Full time

PURPOSE OF THE JOB:

To perform all functions within the Benefits and Housing Needs Service namely the processing of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, welfare reform support including discretionary schemes, homelessness prevention and advice, homeless assessment, housing register applications, lettings of housing, housing supply and procurement, management and maintenance of temporary accommodation, financial monitoring and maintenance, payments, complaints, members and mayoral enquiries and FOI requests.

To deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households.


To apply the relevant legislation, procedures, caselaw, guidance, audit recommendations, to conduct rigorous, robust and accurate assessments.

To work co-operatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough.


To offer support and advice to customers and signpost to partners.

To conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community.


KEY ACCOUNTABILITIES AND MAIN DUTIES:

Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation.

The consideration of revisions of decisions. Administering discretionary awards and payments.

Ensuring the most appropriate resolution to housing need in the borough. Preventing homelessness by the provision of comprehensive housing advice to members of the public.

The timely assessment of homelessness applications and reviews ensuring the provision of temporary accommodation where appropriate.

Representation at court as appropriate.
* To have and maintain a detailed working knowledge of law, practice, council policy and guidance relating to either:o Housing Benefit
o Council Tax Benefit and Council Tax Reduction o Housing
o EEC/EEA
o Asylum and Immigration
o Welfare Reform
o Family and Matrimonial
o Tenancy
o Lettings
o Regeneration
o Mortgage arrears

Person Specification:

Knowledge, Skills and Experience:
Extensive knowledge and substantial experience of at least one of the following disciplines:

  • Homeless assessments and reviews;
  • Homeless prevention and housing advice;
  • Temporary Accommodation management, maintenance, income collection and financial monitoring and payments;
  • Housing Supply and procurement;
  • Lettings, Allocations and the Housing Register;
  • Housing Benefit and Council Tax Reduction schemes;
  • Discretionary payments and Local Welfare Support;

If you have the necessary skills and required experience for this role please apply now by submitting your most up to date resumé.You will be contacted if shortlisted.

Good Luck

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