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HR Operations Specialist

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Position Overview

HR Operations Specialist - People Team - Human Resources

Alvarez & Marsal (A&M) is a leading global professional services firm that specializes in turnaround and interim management, performance enhancement, and business advisory services. A&M provides specialized operational, consulting, and industry expertise to management and investors aiming to accelerate performance, navigate challenges, and maximize value throughout the corporate and investment lifecycles. Established in 1983, the firm is recognized for its unique restructuring heritage, hands-on methodology, and unwavering commitment to execution and results.

We are seeking a motivated and proactive HR professional. This role is ideal for individuals who aspire to make a significant impact, seek challenges, and desire regional exposure while functioning effectively as a team member.

The People Operations Team oversees the EMEA region (24 countries). This team plays a crucial role in cultivating A&M's culture and establishing clear boundaries and expectations. We are instrumental in creating transparent processes for the entire employee journey. Additionally, we ensure that our service level agreements (SLAs) are met and that the data, processes, policies, and overall logistics throughout the employee lifecycle operate seamlessly. If you possess strong data analytics skills and a keen eye for detail, this position is tailored for you.

As a member of the HR Operations team, your objective will be to ensure excellence in the following areas:

  • Deliver a timely, efficient, and responsive HR Operations service within our agreed SLAs, providing guidance to managers and staff across the EMEA region.
  • Assist HR Operations Managers and leaders in designing and delivering training on HR Operations processes and systems, including the development of accompanying guidance materials.
  • Support the HR Operations Manager in task allocation, distribution, and follow-up as needed.
  • Maintain precise HR & Payroll data through timely recording and management of information on both the HR Information System and manual files.
  • Ensure adherence to control processes and maintain a comprehensive audit trail of all modifications. Regularly cleanse data within the HR Information System.
  • Manage the employee lifecycle, including contract preparation and modifications, documentation, right to work verification, background checks, compensation management, and absence management.
  • Engage in and potentially lead several key HR Operations projects.
  • Collaborate with the team to ensure queries are resolved efficiently and accurately, meeting KPIs and SLAs.
  • Prepare and communicate monthly HR reports, developing new and valuable metrics.
  • Review and ensure that all policies are current, escalating issues as necessary.
  • Provide innovative ideas and execution strategies to continuously enhance the service offered by the Operations team, maximizing the use of our systems and improving the end-user experience.
  • Assist the global mobility team with immigration processes, relocations, and transfers.
  • Collaborate with all Corporate and non-Corporate Teams to achieve ongoing improvement and a seamless service.

Essential Skills for Success in this Role:

  • Customer Service Orientation:

- Demonstrate a passion for enhancing employee experience and assisting individuals.

- Experience in providing administrative and technical support across various HR Operations functions, particularly concerning the employee lifecycle.

- Proven track record in advising and resolving queries related to service conditions, employee lifecycle issues, and general employment inquiries, ensuring compliance and consistency throughout the organization.

- Strong interpersonal skills with the ability to effectively engage with senior management.

- Excellent communication and listening abilities, adept at conveying messages clearly and establishing strong rapport with employees and colleagues.

- Capable of driving work and delivering results through effective verbal and written communication skills.

  • Attention to Detail & Self-Motivation:

- High level of attention to detail.

- Proficient in problem-solving.

- Self-motivated and disciplined, with analytical skills and a passion for processes.

- Ability to work independently as well as collaboratively within teams.

- Well-developed and current knowledge of employment law.

- Significant experience using HRIS, preferably Workday.

- Maintain confidentiality at all times.

- Excellent time management skills with proven experience working under SLAs.

  • Collaborative Mindset:

- Foster a collaborative and open approach.

- Exceptional communication and customer service skills.

- Experience working as part of an HR team, ideally within shared services or operations.

- Ability to thrive in a demanding team environment with a flexible attitude.

This position offers an opportunity for those eager to grow, learn, and contribute to the development of a robust and adaptable operations framework for our HR team and for Alvarez & Marsal.