Customer Service Representative

4 days ago


Oxford, Oxfordshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.

Key Responsibilities
  • Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
  • Act as the first point of contact for customers in branch, providing a warm and welcoming experience.
  • Proactively contact customers to discuss their needs and provide education on our products and services.
  • Maintain accurate customer records and identify vulnerable customers who require additional support.
  • Adhere to company policies and procedures, ensuring a high level of customer satisfaction and loyalty.
What We Offer
  • Annual discretionary bonus scheme, with an average on-target bonus of 8%.
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection.
  • Access to the Lifeworks wellbeing platform, providing free access to wellbeing apps and online employee discounts.
  • Two paid volunteering days per year, allowing you to give back to your community.
About Us

Skipton Building Society is a mutual organisation, owned by our members, not shareholders. We pride ourselves on being a great place to work, with a strong focus on customer service and community involvement.

We are committed to helping our customers achieve their financial goals and providing a supportive and inclusive work environment for our employees.



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