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About Brooklyn Travel
Brooklyn Travel is a leading travel company that offers a wide range of travel services to customers across Scotland and Northern Ireland. Our company prides itself on providing exceptional customer service and aims to deliver a seamless travel experience for our customers.
Job Summary
We are seeking a highly experienced and skilled Travel Sales Consultant to join our team at our Kilmarnock store. As a Senior Travel Consultant, you will be responsible for providing expert travel advice and information to customers, as well as supporting your colleagues with their bookings and sales targets.
Key Responsibilities
- Have a deep understanding of all major tour operator and airline products to match customer needs and continuously improve product knowledge.
- Represent the Brooklyn Travel Retail team, offering exceptional travel advice and information face-to-face and through other communication channels.
- Support colleagues with their bookings, ensuring processes are followed and all options are considered.
- Communicate professionally and confidently with customers, listening to their needs and finding the most appropriate travel solution.
- Book holidays using the correct process and systems, including flights, hotels, transfers, and excursions.
- Have the ability to tailor-make holidays and cruises to fit customer requirements.
- Maximize sales and customer experience by suggesting upgrades and additional products.
- Take payments for deposits, holidays, and other travel-related expenses in the correct and secure manner.
- Always look for innovative ways to generate new business.
- Take ownership and contribute to team goals and targets while striving to achieve maximum profit on individual sales.
Requirements
- Have a minimum of 3 years' experience in a travel sales environment.
- Have a good understanding of travel products, including tour operators and airlines, and knowledge and experience selling cruise and long-haul holidays.
- High standard of verbal and written communication skills.
- Confident in talking to customers both face-to-face and online.
- Ability to work in a challenging, fast-paced, sales environment.
- Ability to multi-task and prioritize.
- Strong customer service skills.
- Ability to work autonomously but also as part of a small team.
- Ability to be flexible and support other retail branches as required.
