Travel Sales Consultant
1 week ago
Travel Consultant Role
We are seeking a skilled Travel Consultant to join our team at Brooklyn Travel Group. As a Travel Consultant, you will be responsible for providing exceptional customer service and travel advice to our clients.
Key Responsibilities
- Have a good working knowledge of all major tour operator and airline products to match the needs of our customers.
- Represent the Brooklyn Travel Retail team, offering travel advice and information face to face, by email and over the phone.
- Communicate professionally and confidently with customers, listening to their needs and finding the most appropriate travel solution.
- Book holidays using the correct process and systems, including flights, hotels, transfers, and excursions.
- Maximize sales and the customer experience by suggesting upgrades and additional products.
- Take payments for deposits, holidays, and other travel-related expenses in the correct and secure manner.
Requirements
- A minimum of 1 year of experience in a travel sales environment.
- A good understanding of travel products, including tour operators and airlines.
- A high standard of verbal and written communication skills.
- Confidence in talking to customers both face to face and online.
- Ability to work in a challenging, fast-paced sales environment.
- Ability to multi-task and prioritize.
- Strong customer service skills.
- Ability to work autonomously but also as part of a small team.
- Ability to be flexible and support other retail branches as required.
About Brooklyn Travel
Brooklyn Travel Group is a leading travel company with a strong presence in Scotland and Northern Ireland. We pride ourselves on providing exceptional customer service and creating unforgettable travel experiences for our clients.
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