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Customer Service Representative

2 months ago

Leatherhead, Surrey, United Kingdom T Brown Group Full time

Customer Care Agent Role Overview

We are seeking a skilled and compassionate Customer Care Agent to join our exceptional team at T Brown Group. As a key member of our Customer Service team, you will play a vital role in ensuring our social housing customers receive exceptional support and assistance throughout the year.

Key Responsibilities:

  • Deliver inbound and outbound telephone support to customers, providing timely and effective solutions to their queries and concerns.
  • Work closely with technical experts to resolve complex issues and provide expert advice to customers.
  • Provide support and encouragement to customers, promoting a positive and empathetic approach to customer service.

What We Offer:

At T Brown Group, we are committed to supporting the growth and development of our employees. As a Customer Care Agent, you will have access to extensive training and development opportunities, enabling you to progress within your chosen field and achieve your career goals.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A willingness to learn and adapt to new situations, with a positive and proactive approach to customer service.

Join Our Team:

We are a dynamic and supportive team, dedicated to delivering exceptional customer service and support. If you are a motivated and compassionate individual with a passion for customer service, we would love to hear from you.