Customer Service Representative

14 hours ago


Oxford, Oxfordshire, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients through exceptional communication and problem-solving skills.

Key Responsibilities

  • Provide first-line support to clients via phone and email
  • Assist clients with subscription payments and renewals
  • Make outbound calls to clients to offer support and guidance
  • Work closely with internal teams to resolve client issues

Requirements

  • Previous experience in outbound calling or telephone work
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Charisma and confidence in interacting with clients

What We Offer

  • Opportunity to go permanent with the company after a 12-week temporary period
  • Hybrid working arrangement with 2 days in the office per week
  • Free on-site parking and accessible bus links
  • Chance to earn a 10% bonus on top of salary

About Us

Hays Specialist Recruitment Limited is a leading recruitment agency with a strong reputation for delivering exceptional service to our clients and candidates.



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