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Property Management Director
2 months ago
Job Title: Head of Centre – Property Management
Location: Warrington
Brand: Leaders
Salary: up to £44,000 OTE
Hours: Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm
About Leaders Romans Group:
Leaders Romans Group, a well-established and reputable property group across the UK, is committed to providing exceptional property services. With a history rooted in professionalism, client satisfaction, and expertise in the property market, the company has earned a commendable reputation.
Job Summary and Key Responsibilities:
Reporting to the Regional Manager/Director, Leaders Romans Group is seeking a new Head of Centre within Property Management to join our dedicated and dynamic team. To be successful in this position, you will need to be a current Senior Property Manager or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio while working with the Regional team to support strategic objectives.
Key Responsibilities:
- Providing support and guidance to a team of 6 in respect to the PM/PI function, their productivity, and output.
- Conducting morning meetings.
- Assisting with ongoing recruitment of PM/PI roles within the region.
- Providing support and guidance with the implementation of new legislation.
- Helping investigate customer complaints and proposing/undertaking appropriate responses.
- Coordinating and, where possible, providing training.
- Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.
- Supporting audits of property management departments in conjunction with branch audits.
- Ensuring that property management best practices are shared.
- Checking gas daily to ensure processes have been adhered to, having relevant conversations.
- Monitoring teams' overdue workflows, having relevant conversations.
- Monitoring the churn report and having relevant conversations.
- Identifying possible opportunities to enhance the level of service provided to both internal and external customers. Discussing with RPM and assuming responsibility for implementation.
- Working on group projects or initiatives along with the RPM to ensure successful implementation.
- Direct line management responsibility in relation to Property Management Team Leaders.
- Responsibility to enforce strategic objectives.
- Conducting interviews.
- Ensuring adequate cover in the department during holidays and days off.
- Monitoring the workload of Team Leaders and Property Managers, being aware of any issues that may affect staff morale.
- Being the point of contact for lettings/branch managers to resolve issues with the property management team.
- Being a point of contact for out-of-hours emergencies and acting in accordance with best judgment.
Requirements:
- Excellent communication, written and verbal.
- Professional telephone manner.
- Organizational skills, time management, and attention to detail.
- Experience leading a team.
- Proven history working within the property industry.
- Up-to-date knowledge of legislation.
- Full UK Driving License Required.
What We Can Offer:
- Proven track record for career growth and advancement within the company.
- Market-leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
Benefits:
- Competitive base salary and additional incentives.
- Quarterly and yearly awards including trips abroad.
- Salary sacrifice pension scheme.
- Generous holiday allowance, increasing by 1 day per year based on service.
- Excellent parental leave and newly introduced fertility policy.
- Staff discounts.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
