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Customer Service Liaison
2 months ago
We are seeking a highly skilled Customer Service Liaison to join our team at Certas Energy UK Ltd. As a Customer Service Liaison, you will be responsible for delivering exceptional customer service and building strong relationships with our existing and potential customers.
The ideal candidate will have a strong background in customer service and account management, with experience in the logistics industry being a plus. You will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.
Key Responsibilities:
- Customer Service: Provide exceptional customer service to our existing and potential customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Account Management: Build and maintain strong relationships with our customers, understanding their needs and providing solutions that meet their requirements.
- Communication: Communicate effectively with customers, colleagues, and other stakeholders, ensuring that all interactions are professional and courteous.
- Problem-Solving: Identify and resolve customer issues in a timely and effective manner, providing solutions that meet their needs.
Requirements:
- Customer Service Experience: A minimum of 2 years of experience in customer service, with a strong background in account management.
- Communication Skills: Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer issues in a timely and effective manner.
- Industry Knowledge: Knowledge of the logistics industry, with experience in customer service and account management being a plus.
We offer a competitive salary, ride to work scheme, brand discounts, 25 days holiday, buy and sell holiday scheme, and company pension. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
