Service Manager

1 month ago


Newtown St Boswells, Scottish Borders, United Kingdom Park's Motor Group Full time

Service Manager Job Description

About the Role:

We are seeking a highly skilled and experienced Service Manager to join our team at Park's Motor Group. As a Service Manager, you will be responsible for leading our full service team and ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Organize and manage the daily workload of the service team to ensure maximum productivity.
  • Sign off all work to the required standard and ensure that all work is completed to a high level of quality.
  • Manage the process of invoices, paperwork, and customer details to ensure accuracy and efficiency.
  • Provide exceptional leadership and guidance to the service team to ensure that they are equipped to deliver outstanding customer service.
  • Maintain and update our databases to ensure that all customer and vehicle information is accurate and up-to-date.
  • Build and maintain strong relationships with our manufacturers and suppliers to ensure that we are able to provide the best possible service to our customers.
  • Communicate effectively with customers, colleagues, and other stakeholders to ensure that all needs are met and expectations are exceeded.

Requirements:

  • Strong leadership and people skills to motivate and inspire the service team.
  • Ability to use Microsoft Office, Excel, and Word to manage and analyze data.
  • Attention to detail to ensure that all work is completed to a high standard.
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Experience in a franchised motor trade workshop is essential.

Benefits:

  • Access to healthcare and pension schemes.
  • Discounted servicing for you and your family.
  • Colleague introductory scheme and industry-leading discounts on purchases.
  • Subsidized car purchase scheme accessible to you and your family.

About Park's Motor Group:

We are a leading motor trade group with a reputation for excellence and customer satisfaction. We offer a fantastic opportunity for career development and progression, and we are committed to providing our employees with the best possible working environment and benefits.


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