Service Manager
1 month ago
Service Manager Job Description
About the Role:
We are seeking a highly skilled and experienced Service Manager to join our team at Park's Motor Group. As a Service Manager, you will be responsible for leading our full service team and ensuring that our customers receive the highest level of service and support.
Key Responsibilities:
- Organize and manage the daily workload of the service team to ensure maximum productivity.
- Sign off all work to the required standard and ensure that all work is completed to a high level of quality.
- Manage the process of invoices, paperwork, and customer details to ensure accuracy and efficiency.
- Provide exceptional leadership and guidance to the service team to ensure that they are equipped to deliver outstanding customer service.
- Maintain and update our databases to ensure that all customer and vehicle information is accurate and up-to-date.
- Build and maintain strong relationships with our manufacturers and suppliers to ensure that we are able to provide the best possible service to our customers.
- Communicate effectively with customers, colleagues, and other stakeholders to ensure that all needs are met and expectations are exceeded.
Requirements:
- Strong leadership and people skills to motivate and inspire the service team.
- Ability to use Microsoft Office, Excel, and Word to manage and analyze data.
- Attention to detail to ensure that all work is completed to a high standard.
- Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Experience in a franchised motor trade workshop is essential.
Benefits:
- Access to healthcare and pension schemes.
- Discounted servicing for you and your family.
- Colleague introductory scheme and industry-leading discounts on purchases.
- Subsidized car purchase scheme accessible to you and your family.
About Park's Motor Group:
We are a leading motor trade group with a reputation for excellence and customer satisfaction. We offer a fantastic opportunity for career development and progression, and we are committed to providing our employees with the best possible working environment and benefits.
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