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Rivoli Bar Receptionist
2 months ago
The Ritz London: A Premier Destination for Hospitality Excellence
We are seeking a highly skilled and enthusiastic individual to join our team at The Ritz London as a Receptionist in the Rivoli Bar & Lounge. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.
Key Responsibilities:
- Deliver outstanding customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
- Manage reservations and seating arrangements for the Rivoli Bar, ensuring seamless service and a high level of guest satisfaction.
- Develop a thorough knowledge of our menus, drinks, and spirits, making informed recommendations to guests and promoting our luxury offerings.
- Work collaboratively with colleagues to maintain a high level of service standards, ensuring a positive and memorable experience for all guests.
- Contribute to the overall success of the Rivoli Bar & Lounge, participating in ongoing training and development to enhance your skills and knowledge.
Requirements:
- Previous experience in a luxury hotel or bar environment, with a strong focus on customer service and hospitality.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
- Strong product knowledge, including drinks, spirits, and menus, with the ability to make informed recommendations and promote our luxury offerings.
- Ability to work under pressure, maintaining a high level of service standards in a fast-paced environment.
- Polite and professional attitude, with a strong commitment to delivering exceptional service and exceeding guest expectations.
Benefits:
- Competitive salary and benefits package, including instant reward and recognition scheme.
- Opportunities for ongoing training and development, enhancing your skills and knowledge in the hospitality industry.
- Employee discount scheme for Ritz goods and external providers, promoting a positive and supportive work environment.
- Free laundry service for tailored uniform, ensuring a professional and polished appearance.
- Complimentary meals on duty, providing a convenient and enjoyable work experience.
- Social events and activities, fostering a sense of community and teamwork among colleagues.
- Season ticket loan, supporting your personal and professional development.
- CODE Hospitality App, providing access to exclusive benefits and rewards.
- Wellness treatments, including massage, chiropody, and more, promoting a healthy and balanced lifestyle.
- Pension scheme, ensuring a secure financial future.
- Employee mental health assistance helpline, providing support and guidance when needed.
- Employee Introductory Scheme (£600), supporting your transition into the role and the company.
- Training Fund Assistance, enabling ongoing development and growth within the company.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
